Grievance Policy and Procedure
TURN is committed to serving the community in a fair and professional manner. If you have a complaint, we are committed to ensuring that your voice is heard and that you concern is appropriately addressed.

Complaints about Staff/Volunteers
If you have concerns about someone on our staff, you should first try and address the concern directly with that staff person. If your concerns are not resolved by the staff person, you may submit a TURN Grievance Form to our Executive Director at the following address. The Executive Director will respond to the complaint either in person or in writing.

TURN  Attn:  Executive Director
PO Box 20600, Riverside, CA 92516

If you are not satisfied with the Executive Director’s response regarding your grievance, you may then request that your complaint be reviewed by TURN’s Board of Directors. Your request for Board review must contain the completed Grievance Form, a copy of the Executive Director’s response, and your written response explaining why you are not satisfied with the Executive Director’s decision regarding to your complaint.

TURN Attn:  Board of Directors
PO Box 20600, Riverside, CA 92516

General Complaints
General complaints are addressed by the Executive Director. If you have a complaint about TURN’s policies and procedures, or a complaint about a specific incident, you should submit a TURN Grievance Form to the Executive Director at the address listed below. The Executive Director will respond in person or in writing.

Complaints About Executive Director
If you have a complaint about the Executive Director, you should submit a TURN Grievance Form directly to the Board of Directors at the following address and they will respond to you in writing.

TURN  Attn:  Board of Directors
PO Box 20600, Riverside, CA 92516